Frequently Asked Questions// Use the following syntax $param = 'value'; ?>
Where can I buy your products?
You will also find Green & Black’s in natural food stores and the natural foods section of most major supermarkets. To find a specific store close to you please use our zip code store locator.permalink to this FAQ
Are all your products organic?
Yes and they are all certified by the California Certified Organic Farmers (CCOF), one of the leading organic certification bodies in the USA. The USDA implements the NOP standards for organic products. All our products meet these standards thus offering consumers a guarantee that the food they have purchased has been produced and processed to strict and rigorous environmental standards. All organic farms and food companies are inspected at least once a year to ensure the standards continue to be met. For more information, visit www.CCOF.org.permalink to this FAQ
Which of your products carry the Fairtrade mark?
Maya Gold was the first product ever to be awarded the UK fair trade mark in 1994. Today our entire Maya Gold range carries the fair trade mark which is administered in the US by Transfair USA. The mark is the consumer’s guarantee that the growers of the ingredients used in the product have been paid a fair price for their crops. For more information on fair trade, visit www.transfairusa.orgpermalink to this FAQ
Where can I buy your recipe book?
Green & Black’s chocolate recipe book, “Unwrapped,” (Kyle Cathie, $19.99) is available in most good book shops across the US, including Borders and Barnes & Noble. It is also available online at Amazon.com.
The book contains 100 chocolate recipes with ideas ranging from decadent desserts to savory dishes with a twist. It also contains great information about how our company was started, how the cocoa for our products is sourced, and how our chocolate is made.
A selection of the recipes available in the book are also available online.permalink to this FAQ
Are your products suitable for vegetarians?
All of our products are suitable for vegetarians.permalink to this FAQ
Are your products nut-free?
While some of our chocolate is made without nuts, our products are produced in a factory which handles nut ingredients, and so unfortunately we cannot guarantee that any of our products is totally nut-free.permalink to this FAQ
How much fat do your products contain?
Our products contain varying amounts of fat. The fat we use in our chocolate is the cocoa butter which occurs naturally in cocoa beans, a plant source.
You can find a full break down of the fat content of each product within the What We Make page of our website. Simply click on the picture of the product you are interested in and then go to the Nutrition information link. If you can’t find what you’re looking for then please contact us.permalink to this FAQ
How should I store your chocolate?
Chocolate should be kept in a cool, dark place, with a temperature of less than 68 degrees Fahrenheit. Chocolate absorbs other flavors so be sure to store it away from other strong odors.
Some people like to keep their chocolate in the refrigerator which is also fine, but always store it in a Tupperware box or sealed plastic bag – again, to ensure it doesn’t become tainted by strong flavors from other foods in the fridge.permalink to this FAQ
What should I do if I think the product I’ve bought doesn’t taste right?
We are proud of our range and take our product quality very seriously. On the odd occasion, over-fermented cocoa beans can enter the supply chain, which can give the chocolate a slightly damp, musty taste. If this is the case or for another reason you have not been completely happy with one of our products, we want to hear from you so we can do something about it. Click here to contact our customer services team, who will make sure you are a satisfied consumer of chocolate!permalink to this FAQ
Does chocolate contain antioxidants?
Yes, chocolate is a source of antioxidants. Many of our products are dark chocolate which has higher cocoa solids content, but even our milk chocolate has 34% cocoa solids. This compares to the average milk chocolate which is around 20%. The reason we use such a high cocoa content in our products is because of the intense flavor it delivers to our chocolate.permalink to this FAQ
Your packaging states that your products are made in a factory which handles nut, cereal and dairy ingredients. What does this mean?
Although some of our products are made without nut, cereal or milk ingredients, they are produced in a factory that handles them. We take all precautions to minimize the risks of cross contamination with these ingredients.
We take into account scheduling of products and we clean the lines by flushing chocolate through until there is no notable trace of the previous lines’ chocolate in the new batch. We are confident that the cleaning procedures are robust and eliminate traces of nut, cereal or dairy ingredients, but the only certain guarantee of absence is by manufacturing in a nut, cereal and dairy free site. Therefore we use the above statement to ensure consumers are fully informed about our products.
Specifically, our chocolate is made in a factory that does not handle peanuts. However, the factory handles five types of nut - Brazil nuts, Almonds, Hazelnuts, Cashew and Pistachio nuts.
For more information please check the link to product ingredient facts.permalink to this FAQ
What has changed with your milk allergen labeling?
Why has the allergen warning on your dark chocolate bars changed?
The change highlights milk as an ingredient in our previously labelled ‘vegan’ dark organic chocolate bars. As both the milk chocolate and dark chocolate bars are made using the same production line there is a risk of cross contact. A recent audit revealed that traces of milk residues can still be found on manufacturing equipment despite intensive cleaning.permalink to this FAQ
Has the recipe for dark chocolate changed?
No, the recipe has remained the same since 1998.permalink to this FAQ
Is the product being manufactured in a different factory or on different equipment?
No, the facility and the process have also remained the same.permalink to this FAQ
Why might there be traces of milk in the dark chocolate?
As we make Green & Black’s dark organic chocolate bars on the same production line as milk organic chocolate bars there will always be the possibility of some cross contact. It is impossible to remove all traces of milk residues from the equipment.permalink to this FAQ
What level of milk would be safe for a milk allergy sufferer?
There is no clear data for this and experts differ on what is safe. Some suggest 5ppm casein is sufficient to cause an attack in severe sufferers. As a result we are ensuring that our labelling clearly lists milk as an ingredient.permalink to this FAQ
How much milk is present in Green & Black's dark organic chocolate?
This is not possible to state without testing bars from each batch although we know that in some cases it may exceed the 5ppm that some scientist’s state can cause a reaction.permalink to this FAQ
Why can’t the equipment be cleaned more effectively to remove the milk?
Whilst intensive washing with water and detergent could achieve the removal of the allergenic casein it is not practical to use water in chocolate handling equipment. The most practical method involves flushing the equipment with dark chocolate until the milk chocolate residues are removed. This is highly effective but still cannot guarantee the removal of all traces of milk protein residues.permalink to this FAQ
Why can’t you make your dark chocolate on a dedicated line?
The restrictions for organic segregation and the design of plant we need for our type of chocolate restricts the availability of equipment. We are looking at alternative equipment and hope in the future to reverse this change.permalink to this FAQ
I have a casein allergy and have been eating your dark chocolate for many years without a problem. Can I continue to do so?
There is actually no change to the risk but we are unable to advise you if this is safe for you to consume. What we are now clearly stating on pack is that we cannot guarantee the absence of milk. It is almost certainly going to be present – albeit at a low level.permalink to this FAQ
The vegan statement has gone; has the product ever been suitable for vegans?
By definition vegan products contain no ingredients derived from animals within the recipe and this still remains true for Green & Black’s dark chocolate. However as our dark chocolate is made on the same production line as our milk chocolate there is some risk of cross contact. As a result, the desire for clearer allergen labelling now conflicts with the vegan statement and we have reluctantly decided to remove it from our labelling.permalink to this FAQ
The ingredient list will show organic whole milk powder. Is this now an ingredient in Green & Black's dark chocolate?
No, the decision to show milk as an ingredient was very hard and debated for a long time. Unfortunately we can not guarantee that our dark chocolate will be free from traces of milk as it is made on the same production line and we have therefore included it as an ingredient to ensure consumers, especially milk allergy sufferers, are aware of the possibility.permalink to this FAQ